Shipping and Return Policy
Welcome to BeautifiersPro! We are dedicated to delivering top-quality beauty products to your doorstep in Ghana and ensuring your shopping experience is as smooth and convenient as possible. Please review our Shipping and Return Policy for detailed information about our processes.
Shipping Policy
Order Processing Time
Orders are processed within 1-2 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has shipped, along with tracking information to follow its progress.
Delivery Time
Standard Domestic Shipping (within Ghana): 3-5 business days.
Expedited Shipping (optional): 1-3 business days.
Delivery times may vary based on your location and shipping option selected.
Shipping Fees
Shipping fees are calculated at checkout based on order size, weight, and location. We offer free standard shipping on orders over a specified minimum amount (see our website for current promotions).
Order Tracking
Once shipped, a tracking number will be sent to your email. Use this number to check your order status on our website.
International Shipping
Currently, we serve customers within Ghana. For orders outside Ghana, please check back for updates as we expand our services.
Return Policy
At BeautifiersPro, we want you to love every product you order from us. If, for any reason, you are not completely satisfied, we offer a straightforward return policy:
Eligibility for Returns
Returns are accepted within 14 days of the delivery date.
Products must be unused, unopened, and in original packaging to qualify for a return.
For health and hygiene reasons, certain items (like opened skincare and cosmetics) are non-returnable unless defective or damaged.
How to Initiate a Return
Contact our customer service team at mailto:support@beautifierspro.com with your order number and reason for return.
Once your return request is reviewed, we will provide instructions on how to proceed with the return.
Return Shipping Costs
The cost of return shipping is the responsibility of the customer unless the item was damaged, defective, or incorrect.
We recommend using a trackable shipping method to ensure safe delivery.
Refund Process
After receiving and inspecting your return, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used at checkout.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving your order.
Please include photos of the damage in your email to expedite the resolution.
We will arrange a replacement or a full refund for damaged or defective items at no additional cost.
Exchange Policy
If you wish to exchange a product, please follow the return process and place a new order for the desired item.
Return shipping costs for exchanges are the customer’s responsibility, unless the exchange is due to an error on our part.
Contact Us
For any questions or assistance, please reach out to our customer support team:
Email: mailto:support@beautifierspro.com